If you manage to shut down your laptop after removing the battery, make sure to get a new one because the old one was causing the issue. A faulty battery can cause many problems, including those revolving around shutting the laptop down. Sometimes removing the laptop battery helps as well. Rebooting Windows 10 isn’t that difficult, and you can check for tutorials online. All my drivers are updated, I've tried uninstalling the ACPI-Complaint Control Method Battery driver, and I've completely reset my laptop. This is not an issue with the battery / AC adapter because I've tried using replacements. And you can do that yourself if you know how to. Hi, my HP 15-ba009dx does not charge when the computer is on. Sometimes rebooting the system does the trick. Ask the technicians to clean your laptop for dust, and ask for a system reboot. If you’ve had your laptop for a while, the solution could be as simple as cleaning the laptop itself.Ī lot of dust builds up within all laptops, and this may cause some serious issues. Explain your situation to them and ask for help. If none of the solutions we mentioned help, you can take your laptop to the place where you bought it, or to an HP laptop technician. When the download is complete, try shutting down your computer. Windows will automatically download all the available updates. Hold the Windows Key and the I key on your keyboard simultaneously.
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